Customer Service Week - Wear Red Pants!

Why?

Why should you bother?

A couple of little business statistics have stayed firmly in my business thoughts ever since I came across them almost 10 years ago.

1. A 5% improvement in customer retention could add between 25% and 125% to your bottom line.

2. Companie…

Milton’s Passion For Selling Suits

I had the great privilege of meeting someone who truly had a passion for his career today.

I had to buy a suit for some upcoming speaking engagements today at Joseph A. Banks. The gentleman who waited on me was named Milton. As I began to look at suits and get to know this “Milton man” it…

Seminar Participants Are You Trying To Communicate Or To Win

There’s almost always someone in my seminar audiences who isn’t there to learn.

He’s there to preen, to advertise himself, to compete, to win.

It’s a shame, really, because he not only misses what is there to be learned, but he distracts everybody else, embroiling people in his Th…

Close
E-mail It